About Genesis BCS
With Genesis, You’re Covered.
Genesis BCS is a 37-year-old Houston based communications technology solution provider with a proven track record of customer satisfaction. We provide the right combination of services and products to enhance your organization’s productivity and profit.
Genesis is family-owned Texas HUB. We work to demonstrate our core values of honesty, integrity, friendliness, and professionalism in everything we do. Our customers range in size from 5 employees to 5,500. No organization is too big or too small to benefit from our products and expertise.
In today’s business environment it is important to have a partner that listens and understands what it takes to compete by utilizing the latest in business technology. We promise to carefully listen to your needs and present a solution that will best serve your organization in the long-term. We’re sincerely dedicated to cultivating relationships with our customers that last more than weeks or months, but years and more.
This is how we add value:
- Decades of experience with over 4,000 accounts installed and serviced in Houston and across Texas
- An excellent D&B rating that allows us to purchase all amounts and types of products
- A unique one hour emergency guarantee, money backed
- The top rated products in our industry
- A company culture dedicated to customer service: Genesis has among the Top 5% ShoreTel dealers out of 1,500 world-wide in customer satisfaction that was graded on the NPS format, a worldwide used, customer service, metric system.
- End-user training, for the life of the system, by certified educators included with our systems to enhance your use and productivity
- Industry leading systems including VoIP, SIP, and hybrid systems for your best solution
- Multiple awards and industry recognition including awards from Ernst and Young, Southwestern Bell, Iwatsu VoIP, ShoreTel VoIP and other partners for customer satisfaction and volume
- 50% of our employees have a 8+ years of experience at Genesis BCS, which equates to a group who know how to take care of our customers
Our Mission Statement:
To consult, innovate and design world class value added business communication solutions while delivering improved productivity and operational excellence.
Our Vision Statement:
To become the preferred provider of reliable/high quality voice, video, and data network solutions and services in the Texas and global markets through a commitment to quality of service, products and customer satisfaction.
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