With a high demand for cloud solutions, global business communication leader Mitel acquired cloud-first provider ShoreTel. This acquisition places Mitel into the #2 market share position for Unified Communication as a Service (UCaaS).
Rich McBee, President and Chief Executive Officer of Mitel stated, “Mitel and ShoreTel are now stronger together and even better equipped to help take our customers to the cloud, seamlessly and simply”.
New Mitel Products
Now that the acquisition is officially complete, Mitel has directly translated existing ShoreTel offerings into their portfolio. Mitel now offers:
Retail UcaaS Solutions
- MiCloud Connect – Previously ShoreTel Connect CLOUD, now offered with Teamwork and Contact Center solutions
- MiCloud Flex – Previously Mitel MiCloud Enterprise, now offered with MiCollab and MiCloud Contact Center
- MiVoice Office 250 with Phone Manager applications
- MiVoice Connect – Previously ShoreTel Connect ONSITE, now offered with Connect UC and Contact Center
- MiVoice Business with MiCollab and MiContact Center Business
Elka Popova, Vice President and Senior Fellow, Connected Work and Digital Experience, Frost and Sullivan said, “Companies need a pragmatic blueprint to move to the cloud, and with ShoreTel solutions now part of Mitel’s portfolio, Mitel is better-positioned to offer that kind of rational choice to more businesses so that customers can have their cake and eat it too.”
Stronger Company, Same Vision
Mitel’s vision has always been customer first and to ensure business continuity. This same vision is shared with ShoreTel and both their customers and partners can continue to expect the same service. The continuation of cloud and on-site solutions will be business as usual and all products will be supported throughout their lifecycle. Both customers and partners will be notified well in advance of any product transitions and announcements.
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A global market leader in business communications powering more than two billion business connections, Mitel (Nasdaq:MITL) (TSX:MNW) helps businesses and service providers connect, collaborate and provide innovative services to their customers. Our innovation and communications experts serve more than 70 million business users in more than 100 countries.