Genesis Net Promoter Score
Genesis BCS has a Net Promoter Score of 78!
The Net Promoter Score is an index ranging from -100 to 100 that measures the willingness of customers to recommend a company’s products or services to others. It is used as a proxy for gauging the customer’s overall satisfaction with a company’s product or service and the customer’s loyalty to the brand. This means your customers are grading your business overall on a 200 point grading system.
So what does this mean for Genesis BCS? Is a 78 a high score? If I remember right a 75 was a C in school. The answer is, YES! A 78 is an excellent score to receive in regards to the overall satisfaction and loyalty our customer’s identify with our company. To put this into perspective, here are a few brands and their scores according to NPS Benchmarks.
- Apple 41
- Netflix 52
- Samsung 67
- Bose 78
Below we also have a chart that shows the range of NPS across multiple industries. As you can see, we exceed even the high NPS levels of all industries.