Genesis Sales

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SALES: 713-865-7699      SERVICE: 713-865-7655

Support Services

With Genesis, You’re Covered.

Genesis Business Communication Solutions offers a variety of support services that add value to our products and minimize our customers’ down-time and worry.

  • One Hour Emergency Response Time

This service is for GCP1 customers only. If, for any reason, your phone system should suffer a catastrophic failure that affects at least half of your users, Genesis promises to have a technician working on the situation within 1 hour, day or night. If you are in need of this please call our service line at 713-868-5415.

  • Walk-Throughs

Genesis walk-throughs consist of a survey/audit of the existing environment to ensure a smooth transition to newly acquired technology.

  • Installations

Genesis offers its customers turnkey installations which include initial consultation, database gathering, installation, end-user training and administrative training for their new technology.

  • RFI’s (Request For Information)

No matter what it is you need to know, Genesis will make sure you get all the information you need regarding our various products, services and technology.

  • RCDD Engineering

RCDD stands for “Registered Communications Distribution Designer”. Our RCDD certified technician offers Genesis customers knowledge in the design, implementation and integration of information technology systems and related infrastructures.

  • System & End-User Training

Genesis offers its customers lifetime end-user training to be utilized whenever necessary. This will help you and your employees stay up-to-date and informed on your communication setup.

  • Remote & Help-Desk Support

Our in-house technology allows for us to troubleshoot any issue you might have remotely from our office. This allows for you to save money while still getting the quality service we guarantee each and everyone of our customers.

For One Hour Emergency Response or further assistance please call our service line 713-865-7655.