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White Papers

Ruckus Wireless Best Practices Guide

The Practical Guide To Designing and Implementing Wireless LANs for SMBs

The movement to “Mobility” has become one of the most important technological transitions in order for businesses to stay competitive. But due to the complexity and cost of installing a WLAN system had made it difficulty for small to medium size businesses to implement. But over the years and advancements in wireless technology, non-enterprise level businesses have been able to begin installation and deployment of these systems.

With the Ruckus Wireless “Wireless Best Practices” you will get insights and advice on successfully launching a mission-critical WLAN system.

How Emerging Trends Are Affecting Contact Center Operations

Contact Centers are considered to be the core of many organizations due to their unique position as the main contact point between businesses and customers. In ShoreTel’s whitepaper they take an in-depth look into call centers and examine how they have changed, what has influenced them and what the next move for them is.

In this whitepaper, you will learn:

  • The History of Contact Centers
  • How Unified Communications Led the Change
  • The Importance and Prevalence of the Cloud
  • The Influence of Mobile Devices
  • The Benefits Have Been Realized From The Latest Advancements
  • What’s Next For Contact Centers
  • The Rise of the Old-Fashioned Telephone Call

Technology is constantly changing and communications will always rely on these advancements. Your contact center is your organizations HUB for communication with your customers. It’s important to stay up with the communication trends of today and tomorrow.

Download this whitepaper and learn how your contact center can adapt to new trends and ensure that your customers are provided with top-of-the-line communication.

Five Requirements of BYOD for Mobile Unified Communications

According to the United States Census Bureau, an estimated 20 to 30 million people work at home at least one day a week and 83% of these workers use their own devices to access their company’s network.

This increase over the years is why having a Mobile Unified Communications system has become so important for companies to utilize.

Mobile Unified Communications is a solution that allows a user to utilize common telephony functions, presence status, messaging, calendar, visual voicemail, video conferencing and document sharing through their tablet or smartphone (aka BYOD). But in order to launch a mobile UC solution in a BYOD environment means you must meet several requirements that address the challenges and needs of all stakeholders. This is where our whitepaper comes in hand.

This whitepaper discusses the five main requirements for you to successfully implement BYOD for Mobile Unified Communications. These include:

  1. Securing communications
  2. Managing multiple platforms
  3. Lowering operating costs
  4. Increasing user productivity
  5. Simplifying and enhancing user experience

5 Steps to a Successful Switch to VoIP Phone System

A simple five-step guide to help you determine your needs before you switch to a VoIP phone system.

If you are like most people, you’ll participate in selecting and implementing a new business phone system only once or twice in your career. After all, most companies don’t keep a professional “phone system buyer” on staff. And if you’re making the switch to VoIP that process can seem even more daunting. Where do you even start?

The truth is it’s actually a pretty painless process – once you know what your needs are. Download our ebook “5 Steps to a Successful Switch to VoIP” for a simple 5 step process to help you get going as you manage uncharted territory. After reading it, you’ll be better equipped to make a successful switch to a VoIP phone system.

Fill out the form below and download this ebook to learn how:

  1. Determine the scope of your phone needs
  2. Assemble the right team
  3. Consider all your options
  4. How to make it work
  5. What questions to ask

White Paper: Small Business Guide to Unified Communications

Unified Communications technology helps small businesses address their business challenges and gain competitive edge. The White Paper created by IntelliCom, an independent research firm, covers several important topics related to deployment of Unified Communications by small businesses:

  • How Unified Communications addresses top business challenges faced by SMBs
  • How to quantify Return on Investment in Unified Communications, using soft and hard benefits
  • What key criteria should small businesses use to evaluate and choose a Unified Communications system
  • If you need to build a business case for Unified Communications technology, or are in the process of selecting a new solution, this white paper offers practical and concrete recommendations for small businesses.

Debunked: 6 Common Misconceptions About Upgrading Your Phone System

As a business owner or manager, it’s only natural to want to squeeze as much life out of your old phone system as possible. Smart business owners, however, realize that a phone system is more than just the phones that sit on their employees desks. A modern phone system that takes advantage of unified communications technology (UC) can radically improve productivity, efficiency, and profit.

If that idea sounds foreign to you: don’t worry! It’s not an uncommon misconception. The key moving forward, however, is using knowledge to propel your business ahead of your competitors.