With today’s busy business lifestyle many professionals are working all hours of the day. The term “9 to 5 job” is slowly becoming something of the past. Employees are able to work out of office more do to the ability to connect with work based networks remotely and the increase in mobile device usage for business purposes. While this has led to more productivity, better service and more effective employees, it has brought about one issue that many professional service providers probably don’t realize they are having. This issue is of billable phone calls going unbilled.
I know what you’re thinking, “this can’t be that big of a deal”. At the moment your probably right, but what about when all of these start adding up and you realize just how much revenue you aren’t collecting. For example, according to research lawyers estimate losing 4 hours per month from untracked phone calls. Now let’s do some math, the average hourly rate for lawyers in Texas is $238 and they are losing around 4 hours a month from phone calls going unbilled. So now we take $238 multiplied by 4 which equals $952 a month. You then take this multiplied by 12 and you come out to losing $11,424 a year per lawyer. So now this “not big deal” has turned into a big chunk of revenue missing from your yearly statements. The question is now, “how do we fix this problem”. The answer is simple, “technology”.
They have now created applications and various software such as ESI Ability which help track your phone calls directly from your phone. These new applications give your mobile device and smart desk phone the ability to track, monitor and record business phone calls for billing purposes. How this works is, say you just got off a hour and a half long phone call with one of your clients. Once you have hung up, your app will automatically launch and ask you if you want to put this phone call into billing. By clicking yes, a entry is made with who the call was with and how long it was. It is then sent to a secured cloud which can be accessed directly from your computer. Now you are able to go on your computer and download this entry in spreadsheet form for you to bill. So, by just clicking one button on your phone following a phone call you are automatically making a record of your phone call and saving it for billing purposes. No more writing down all of your hours on a piece of paper that you’re probably going to lose by the end of the day.
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