Customer service is becoming increasingly more necessary for any good business to succeed. The truth of the matter is, any business could offer a fantastic service or product, but what keeps customers coming back to your business as opposed to a competitor, or turns customers turn into a lifetime supporters and advocates for your company is exceptional customer service. It’s what builds trust and reliability between customer and service provider.
According to Forbes, listed below are the top 5 customer services habits that every successful business should enact in order to do the best for their business.
1) Make it Easy for Customers to Reach You
Having instant pathways to communication with your service provider is crucial to any business that wants to be successful. Regardless of how you’re communicating, whether it be by phone, website chat, social media, etc. all forms of communication need to be open. Also, the response time needs to be next to instant in order to solidify the best type of relationship with your customers. This is something we at Genesis absolutely enforce and believe is what makes us unique. Thanks to our guaranteed 1 hour response, customers that have invested in our services and trust our product know that we will always have their back.
2) Service Line
Some people lead very busy lives and don’t have the time to be placed on hold when they have an issue with their service. They want an instant fix that they can do themselves with just a little guidance from their service provider. When a company has this feature, it’s a quick and easy way for a customer to get the exact solution to their problem. We at Genesis know how important of a feature this is to have, so we provide a top-notch service line that can quickly resolve your issue and allow you to continue with the rest of your day.
3) Social Media
Having social media associated with your business and its brand is absolutely necessary these days. It keeps businesses connected to their customers in the most personal way. It’s also a great way to spread news and make sure that messages are reaching those who are interested in what you have to say. Some ways to achieve this is to offer discounts to the top 10 people who “like” your social media post, or by acknowledging a “customer of the month.” Doing small, but thoughtful acts like this will show your current customers and future customers that you truly care about putting your customers first, and in doing so, will help customers choose your business over the competitors. This is exactly why Genesis BCS has a Facebook, twitter, and LinkedIn; just so we can create that connection with our customers and supporters.
4) Include How-To Content
“How-to” content, such as online videos or blogs, are a great resource for any business to have. It’s one of the quickest ways to answer a customer’s question, or to teach them something new. But the main point of a “how-to” page is to predict what a customer will ask before they have to call you for support. Carefully thought out “how-to” pages shows that a company is finely tuned into the typical issues their customers might have, therefore, demonstrating that they really do want to satisfy their customers and want to make sure their customers are being taken care of. It also shows that they have experience and are very versatile when it comes to their knowledge base. That’s why we at Genesis BCS have our blog and tutorial videos – to assist anyone with their technical issues with our “one-shop-stop” approach.
5) Make Service a Priority
When a company’s main focus is on the satisfaction of its employees and its customers, then it will it truly succeed. A good CEO needs to be aware of this and make sure that this is at the core of the way their business operates. At the end of the day, making a profit is highly important and necessary in operating a business, but what is more important is making a positive impact on those around you and making sure you are constantly evolving and growing. We at Genesis BCS believe this and strive everyday to make sure our customers, our coworkers, and our work ethic exemplify this.
Genesis BCS opened its doors over 32 years ago with a commitment to exemplary customer service via a culture that exacts quality service. Services such as our one hour response or money back guarantee proves that we put our customers’ needs first. Want to do business with Genesis BCS? Contact us! We’d love to chat and offer a FREE CONSULTATION!