Genesis helped Discount Power determine that a ShoreTel cloud-based turn-key solution plugged right into its telephony strategy.
Houston-based Discount Power is a retail electric provider that was acquired in 2014 by Volterra Energy. In less than two years, it has rapidly grown from 800 to 60,000 customers, ranking 80th in the Inc. 5000 2016 list of fastest-growing private companies in America, and the third fastest growing company in Texas. The company needed a telephony solution that was not only reliable, but extremely scalable.
Genesis recommended and deployed a ShoreTel cloud-based communications system, ShoreTel Contact Center and ShoreTel IP phones.
- 99.99% reliability
- Extreme scalability
- Call reporting and recording
- Enables regulatory compliance