Houston, TX – ShoreTel Inc., creator of the fastest growing VoIP phone system world-wide, recently named Genesis Business Communication Solutions, a Houston based, 30-year-old communications technology company, one of the top 100 dealers in the world in terms of overall customer service and satisfaction, and among the best ShoreTel dealers in Houston.

“Customer service has always been not just a part of our philosophy, but our top priority,” Genesis BCS President and Founder Debra Schindler Boultinghouse said. “That’s one of the reasons our partnership with ShoreTel has been so successful. Like us, they know that the best way to succeed as a business is to have an ever-growing number of satisfied customers.”

Though Genesis BCS has branched into many communications technologies, its core business remains VoIP phone systems, complemented by industry-leading customer service.

ShoreTel uses the globally recognized Net Promoter Score (NPS) metric to measure customer satisfaction and loyalty. NPS, ShoreTel notes, asks the customer not just how satisfied they are with their experience, but the likelihood that they would recommend Genesis BCS and ShoreTel to a friend or colleague.

David Petts, senior vice president of worldwide sales at ShoreTel said that the resellers given the award must meet standards that are truly at “world-class” levels of professionalism and care for their customers’ interest and well being.

“We really couldn’t be more proud,” Schindler Boultinghouse added. “The past year has been a truly transformational one for our company. ShoreTel has been a huge part of enabling us to do the best we possibly can for our customers. And we’re looking forward to another year of offering our customers, present and future, the innovation and simplicity of the ShoreTel VoIP business phone system.”