Thanks to ShoreTel Connect, employee communication can be more convenient than ever, allowing you to call from any location using any device, and many more communication features. Customer communication is also an important aspect of business that cannot be ignored. With more fluid employee communication your focus can then be turned toward better customer service communication. This can immediately be improved with the ShoreTel CRM Integration System.
This system simplifies the call process with customers, leaving most of the work to the system and more of the communication to you. It does this by linking the callers number to customer data so the information is up and ready without having to ask the customer too many questions. This can save time and possible frustration and it operates just the same for outgoing calls. This allows the employee to customer relationship to be a bit more personal as the series of identification questions is no longer in the way, leaving the employee to identify the customer directly. This information will come from data you have on all of your customers. Being able to see a customer’s history and relationship with the business itself permits for employees to know what to expect and how to approach the conversation with the customer.
This also allows for a different sense of control over the phone call as now employees can not only see customer information, but can also control all active phone calls over the desktop. The struggle of operating a phone and searching through customer data on two different systems doesn’t have to be a hurdle faced by companies and businesses. The CRM Integration System brings both of these features into one. This makes the calling process much easier for the employee, it saves time and makes for fluid communication.
Employees can feel some pressure when it comes to helping customers over the phone. You want to operate quickly while maintaining a good tone and being helpful. This system takes some of the pressure from the employees and allows them to perform the job with ease. Any business would want and need this for customer service, as your customers are your business. Keeping customers happy can be the main goal for many businesses. The truth to the matter is, often times they may not be patient when it comes to employee mistakes, and it doesn’t take much for some customers to get upset over the phone. This system will help take care of this problem by allowing the employee to operate phone calls simply, compared to other standard integration systems.
If your business is already a ShoreTel customer, then this may just be the next investment to consider for your customer service. ShoreTel is known for their simplicity of use in business communications systems with their adaptable combination of phone systems, ShoreTel connect, and their CRM Integration System. All of which create a working environment that can operate with ease and simplicity at a good cost.