Employee customer communication is everything for a business to prosper. A business with poor communication between its employees and customers will create error after error. This poor communication can cost your business financially and hinder its growth. There are all kinds of errors can be made in employee/customer communication. Errors such as improperly transferring calls and faulty communication technology are just a few. Below we provide a few suggestions to simply improve the communication between your employees and your customers.
- Utilize a unique subject line when emailing. This can help a lot more than most would think. This can help employees keep emails in order and keep them from being lost in an inbox full of emails from all sorts of subjects.
- Having the ability to text clients can save a business a whole lot of trouble. This gives you the ability to easily update customers. Maybe if you need to notify them about bigger problems such as power outage, fire, etc. This makes it much easier than having to call each customer with the chance of not getting through.
- Social media has become a great tool for communicating with both customers and employees. It makes contacting a large audience of your customers very simple. It also provides a form of communicating with your employees to keep them in updated with what is going on within the business.
- Make sure your technology, such as your phone system, are all up to date. Not keeping up to date technology can cause a business to trip over itself. A lack in updated technology can cause a greater disadvantage in productivity and efficiency, then the financial impact your business would acquire from the upgrade.
Communication should be one of the easiest parts in business today with all of the available technology. But with all these options, chances of misuse and failure increase. It’s important to keep on top of how your employees use this technology to communicate, and make sure it is being done to enhance your business.
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