Phone systems have become a vital part of a functioning business. For some businesses it can be the only form of communication between employees, management, and customers. Whether it is the only form of communication for your business, or one of many, businesses can still find gaps that only the phone system can fill. Below we discuss two of the most common gaps businesses can fix with the right phone system.
One is the need for speedy contact between employee to management, and employees to customers. There are moments when information is needed as soon as possible to prevent mistakes, slowing of productivity, or even in the case of an emergency. This information could be could be needed by individuals both in and outside of the business. And when this connection is needed to be made quickly, email cannot be trusted.
This narrows it down to two options, calling them over the phone, or taking the broader approach of using an intercom system to reach that particular person. If a message is needed to be heard by a large audience, the intercom will definitely be the option. But for reaching one individual using your phone is both the appropriate and more direct form of communication. Now I bet your thinking, what about just calling the persons mobile phone? This is probably your most direct option, but for a lot of businesses, employees do not like to hand that number out. You also run into issues of the person not being with their mobile phone or it running out of battery. The phone system fixes this issue because each employee’s number will be included in the directory and the phone will always be reachable. With the phone system you fix the gap of communicating broadly over an intercom and the person’s mobile device.
Phone systems keep everything operating smoothly. If your business is big enough, you know the phones are constantly ringing. You have employees trying to contact each other from all different areas, customers calling in, etc. This makes a phone system an obvious necessity. But you can’t sit by your phone all day, you have to get things done. So how do you make sure you’re not missing out on any important call while away from your desk? This is where the merging of technology comes in hand. Phone systems today provide you the ability to transfer phone calls back and forth between your desk phone and your mobile phone. This will make sure you never miss a call and you are always reachable when needed.
Are you experiencing some of these problems? Check out ShoreTel and fill the communication gaps.